FREQUENTLY ASKED QUESTIONS

  

My internet connection is lost – what do I do?

Check the lights on your cable modem. They should all be solid colors and not blinking. If they are not on solid colors, try “power cycling” your modem. To do this simply unplug the power cable from the back of the modem, wait 20 seconds and plug it back in. If this fails, please call our tech support team at 1 (866) 795-9581.

My internet is working but my WiFi is not. What now?

There are several free WiFi test apps for cell phones available online that allow you to easily check the WiFi signal in your home. An example would be “WiFi Analyzer”. These applications will show you if there is a signal there and whether it is adequate or not.
Frequently, the device connected to your WiFi is not getting a strong enough signal. There are several remedies for this. The most effective is an upgrade to your WiFi router. The new WiFi-6 routers offer a significant improvement to signal range and quality and could be a good option. As always, if you are unable to correct the issue our tech-support team is available at 1 (866) 795-9581.

How do I fix a frozen TV screen?

Streaming video occasionally “stalls” when data errors are detected. This can result in a frozen picture on the TV. Using the fast forward or fast rewind arrows on the remote will usually get the video running again. If this fails to resolve the problem, a reboot may be necessary. The best way to do this is to simply unplug the power cable from the back of the set-top box/streaming device, wait 20 seconds, and plug it back in.

 

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Customer Service (805) 927-5555